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COUNSELING
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COUNSELING
Mystery shopping / mystery calling
Method obtaining information about employee's behaviors (dealers, seller, assistants ...) by real situations simulations like sales visits, telephonic conversations and calls, which all are modeling (simulating) real customers / clients.
Experts in cooperation with customer process rate scale by which every employee is rated.
The goal: Finding out information about employee's weak features in contact with customers and opportunities of their own development and growth.
